FAQs

Q:        Do you supply to just the trade?

A:         No, we enjoy close working relationships with both trade and domestic Clients.

Q:        M&B is based in the Midlands, so do you only supply into that region alone?

A:         No, not at all we supply our products and services throughout the UK at the same competitive prices.

Q:        Are your play surfacing products tested in accordance with Industry Standards?

A:         Yes, all our Play Surfacing products are tested in accordance with BSEN1177:2008 and we can provide a copy of the certificate upon request.

Q:        Is your landscaping bark sustainably produced?

A:         Yes, and is deemed as FSC-70%

Q:        I don’t know how much I need, what shall I do?

A:         You can have a look at our Quantity Calculator on the home page or alternatively call our office on 01538 755422 and we can help.

Q:        I have a business and I want to sell your products from my yard, can I become a stockist?

A:         Absolutely, contact Matt Burrows at the Sales Office on 01538 755422 and Matt will arrange to pop out to see you and to discuss preferential prices.

Q:        Do you offer your bulk products in smaller bags as well as bulk loads?

A:         Yes we do, we offer most of our products in both bulk bags (1 & 2 cubic metres) as also smaller handy bags 60 or 70 litres.

Q:        I have access issues to my property, do you deliver on smaller trucks?

A:         Yes, we have various delivery options which will help to facilitate your requirements, have a look on the ‘How We Deliver’ section on the homepage and this will help further.

Q:        Will buying the products in the smaller bags be really expensive?

A:         No, not at all. Due to our huge buying power with product and haulage, we pass these savings onto you.

Q:        Do you offer credit accounts?

A:         Yes, we do. For new Clients we ask for payment for the first order but thereafter and once credit checks have been performed we can provide a 30 day credit account for you. (Schools see   below)

Q:        We are a School and we can’t pay up front for our first order?

A:         Schools are an exception to the rule! We will invoice you upon receipt of an Official Purchase Order.

Q:        Do you offer any Guarantees with your installation services?

A:         Yes we do, we offer a 6 year UV warranty for our Rubber Bonding services and an 8 year UV warranty for our Artificial Grass.

Q:        What level of Insurance does your Company possess?

A:         We are covered to £5m for Public & Products liability and £10m for Employers liability.

Q:        Are your installers accredited to CSCS?

A:         Yes, all our installers possess CSCS cards.

Q:        Can you send someone out to discuss my requirements?

A:         We can yes, just contact the Sales Office on 01538 755422 to arrange.

Q:        With your Biomass products, are you BSL accredited?

A:         Yes and our registered number is BSL0167704-0001.

Q:        Do you supply your Biomass products to all regions?

A:         Absolutely, we are competitive whatever your location, please give the office a call on 01538 755422 for a quotation.     

Q:        Do you also supply a ‘hard copy’ brochure of all your products?

A:         Yes we do, drop us an e mail or call the office and we will send one out to you in first class post.

Q:        Do you offer samples of your products and do you charge for them?

A:         We do indeed and we never charge for samples! Contact our Sales Office and we send out whatever you require.

Q:        Can I buy online?

A:         Not with this website but you can with our Sister Company’s website www.playbark.com

Q:        What methods of payment do M&B accept?

A:         We accept all forms of debit and credit card (except Amex), bank transfer or banked and cleared cheque before delivery.

            Credit account holders can pay after 30 days by any of the above method.

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